Summary of Job Details
Under the general direction of the Receivables and Banking Services Manager, the Receivables & Collections Operations Assistant Manager (Assistant Manager) provides leadership and determines the best use of resources to meet operational goals for BARC student billing, receivables, collections, and customer service functions. The Assistant Manager oversees the central campus billing system for sundry receivables within Oracle Financials Cloud and develops, recommends, and implements accounts receivable policies and procedures. The role manages issues of diverse scope requiring evaluation of multiple factors, leads enterprise-wide processes affecting students and campus partners, supervises professional staff, and represents the University of California, Santa Barbara (UCSB) at industry, system-wide and campus-wide meetings. Decisions have significant institutional impact, and the position is critical to safeguarding campus revenue while ensuring a high-quality, student-centered service experience.
Required Qualifications
Bachelor's degree in related area and / or equivalent experience / training.
4-6 years Experience managing student billing, accounts receivable, and collections operations within a higher education or similarly complex institutional environment.
4-6 years Experience managing high-volume billing operations, receivable reconciliations, and financial data analysis with a high degree of accuracy and internal control awareness.
4-6 years Experience delivering high-quality customer service, with the ability to resolve complex billing and account issues professionally, accurately, and with sound judgment.
4-6 years Experience supervising, training, and evaluating professional staff while fostering a collaborative, high-performance, and student-centered service culture.
Special Conditions of Employment
Candidates must be legally authorized to work in the United States without the need for employee sponsorship
Satisfactory criminal history background check
UCSB is a Tobacco-Free environment.
Days/Hours: M-F 8am - 5pm
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.