compensation: Depending on experience employment type: full-time
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To proactively meet and monitor student’s financial need by administratively assisting and supporting the Director of Financial Aid.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Monitor satisfactory academic progress for dissertation students.
Counsel graduate students concerning federal and institutional financial aid programs, policies, and procedures.
Serve as initial contact for prospective applicants and students and respond to all inquiries.
Monitor loan fund balances.
Remain current regarding all applicable regulations.
Assist as needed in review and revision of policies and procedures.
Compile data and prepare reports as needed.
Process all incoming student documentation and communication.
Resolve loan issues and disputes between students and lenders.
Conduct workshops regarding the financial aid application process and procedures.
Determine eligibility and award aid.
Certify and transmit Stafford and alternative loans to lenders.
Prepare and transmit student correspondence.
Verify student status.
Participate in collection of data for special projects.
Maintain professional training.
Monitor and track phone calls.
Maintain office supplies.
Carry out policies established by others.
Work within existing rules and procedures.
Execute all other duties as assigned.
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above and below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to interface with a number of different departments and outside agencies. Must be detailed oriented with good prioritization and time-management skills. Strong team player with ability to multi-task and possessing good interpersonal skills both written and oral. Must have ability to maintain confidentiality and possess conflict resolution skills. Ability to work with moderate supervision and ability to problem-solve.
EDUCATION and/or EXPERIENCE
Bachelor’s degree or equivalent experience.
Minimum of two years financial aid experience.
Familiarity with student information systems.
General office experience.
Knowledge of student service.
Pacifica Graduate Institute is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by nondiscrimination policy.
For immediate consideration, please submit a cover letter, resume and three professional references.
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